FAQ

1. What is Vacation Cash Card?
Vacation Cash Card is a travel discount rewards program that offers you great prices on airfare and hotel reservations through our Partner Network booking engine, and an additional discount, up to the denomination of your Vacation Cash Card following your booking.  With more than 120,000 hotels and resorts to choose from, and with most major airlines included, the ability to book your travel when and where you like, no blackout dates, and the peace of mind that comes from using the secure Partner Network, your Vacation Cash Card is a great reward to help you and your family save on your next vacation. 


2. What is This Vacation Cash Card Certificate or PIN I Received? How Does This Work?
Vacation Cash Card is a travel discount rewards administration website. The Vacation Cash Card certificate or electronic PIN you have received qualifies you for a single use travel discount up to the reward value indicated on your certificate, provided that your travel booking follows the “Terms & Conditions” of the Vacation Cash Card program.  Your first step is to activate your Vacation Cash Card.  Then, at your convenience, you can search for and book your airfare and hotel stay using the Partner Network booking engine featured on the Vacation Cash Card website.  Once you complete and pay for your travel, you will have the opportunity to enter your Vacation Cash Card discount.  Following your booking, Vacation Cash Card will send you a discount/rebate check in the amount of your reward. 

3. How Do I Redeem Vacation Cash Card PIN or Certificate?
We’ve got full activation and redemption instructions on our “How it Works” page. For further details, feel free to visit our “Terms & Conditions” page as well.


4. Does Vacation Cash Card Expire?
Vacation Cash Cards expire one (1) year from date of distribution, unless otherwise specified on the Vacation Cash Card itself. All travel must be booked prior to the expiration of your Vacation Cash Card. 


5. Can I Redeem Vacation Cash Card PIN or Certificate?
No. Vacation Cash Card Reward is only redeemable through www.VacationCashCard.com


6. This Is Not What I Expected / What I Was Told I Would Get
We're sorry to hear that. We work very hard to make this program a great program for everyone who receives a Vacation Cash Card certificate or PIN and are committed to making sure you get the full value of your reward. It's important to us that you understand this program, who we are, what we do, and what we are responsible for. Vacation Cash Card did not give you your Vacation Cash Card certificate or PIN you received. And Vacation Cash Card did not promise you anything about your reward.  Vacation Cash Card does not do any sales. Vacation Cash Card never called you. Vacation Cash Card never sold you anything. Vacation Cash Card never charged or billed you anything. Vacation Cash Card never promised you any reward. Vacation Cash Card never told you about any amount of money you would receive. Vacation Cash Card is simply an online retail discount program that many businesses use to promote their programs. Often businesses give Vacation Cash Card rewards away with other sales. Someone from one of those businesses may have called you, may have charged you, and may have told you that you would receive something, but it was not anyone from Vacation Cash Card. So, if you have a complaint that what you thought you were getting is not what you believe you got, then you should contact the people who gave you the Vacation Cash Card certificate or PIN to begin with. They are responsible for what they said to you. That all said, your reward is a great reward that will help you save money - and we'd be delighted to help you do so.


7. I Want to Cancel/Stop Billing Me
If you are looking to cancel something, to get a refund, or to inquire about billing, then you are contacting the wrong company. Please remember, Vacation Cash Card did not give you that certificate or PIN. Vacation Cash Card had nothing to do with giving you the Vacation Cash Card certificate or PIN you received. Vacation Cash Card does not do any sales. Vacation Cash Card never called you. Vacation Cash Card never sold you anything. Vacation Cash Card never charged or billed you anything. Vacation Cash Card never promised you any reward. Vacation Cash Card is simply an online travel discount program that many businesses use to promote their programs. So, if you are dissatisfied with something you may have purchased, or have a complaint, or want to cancel, or want a refund, then you must contact the people who sold you whatever it is you want to cancel. That is not Vacation Cash Card.


8. Can Someone Call Me?
Feel free to visit our Support page to submit an online ticket or to ask a question.  We look forward to assisting you, or to get the contact number for Customer Support.


9. What Happens When I Redeem and Apply My Reward?
The value of your Vacation Cash Card is applied to your reservation at the time of your booking and payment in the form of an instant credit to your credit card. Example: If the denomination of your Vacation Cash Card i $100, and you have already activated your card (which is required before your Vacation Cash Card can be applied, then when you complete the travel search, booking, and secure payment process on our website, you will be asked to enter your Vacation Cash Card Activation Code. Once you enter your Vacation Cash Card Activation Code in the designated box during the booking process, your credit card will be charged for the full amount of the reservation, and then a simultaneous credit for the value of your Vacation Cash Card will be applied to your statement. So, you will see two transactions, one for a charge and one for a credit.

 
10. Where Do I Redeem My Reward?
To begin your redemption,  you can activate your Vacation Cash Card on the www.vacationcashcard.com homepage.   


11. If I Have Multiple Vacation Cash Cards, Can I Apply Them to the Same Reservation?
Unfortunately, no.  There is a limit of one Vacation Cash Card per household.   So you cannot use multiple cards for consecutive nights or multiple bookings. 


12. Can I Apply Other Discounts (i.e AAA, AARP, corporate discounts, etc...) With the Same Reservation I Make with Vacation Cash Card? 
No.  Your Vacation Cash Card reward cannot be combined with other savings, discounts, or deals.  So, if you are using your Vacation Cash Card, then that is the only discount you will be able to apply at the time of your booking.  Of course, you’ll still get the Partner Network lowest prices, and your Vacation Cash Card discount as well, and those are savings that will really add up!


13. Where Can I Redeem Vacation Cash Card?
The only place you can redeem Vacation Cash Card is on the Vacation Cash Card website (www.vacationcashcard.com).


14. Is There a Minimum Night Stay?
Yes.  The minimum night stay varies from card to card. This typically is one, two, or three nights.  During the Vacation Cash Card activation process, the minimum number of nights associated with your Vacation Cash Card reward will be displayed for you. 

15. Is There a Listing of All the Available Hotels on Your Site?
It would be very difficult to show you over 120,000 search results at one time.  But, if you have enough time, you will be able to search for all of the hotels.  Our website will give you full access to the more than 120,000 hotels available through the Partner Network.  This includes hotels and resorts of all kinds and in all countries.  Depending on availability, some hotels will not always be on display (because of maintenance, or because they are fully booked, etc.). 

16. Can I Use Multiple Cards for Consecutive Night Stays?
Unfortunately, no.  There is a limit of one Vacation Cash Card per household.  So you cannot use multiple cards for consecutive nights or multiple bookings.

17.  The Search Results Look Different From My Last Search.  Why? 
Search results change on a regular basis, based on available inventory, and the addition of new hotels.  Our partner network is able to offer the lowest prices on hotels because they negotiate great rates when there are unfilled rooms in hotel. So there is a chance that when you look for a hotel it’s available, and when you are ready to book a few days later, it’s no longer available. We recommend that you wait until you are completely ready to book before you search for hotels.

18. What If My Hotel Reservation Is Less Than My Card Discount?
Your Vacation Cash Card is a single use card.  If your hotel reservation/booking cost is less than the denomination of your Vacation Cash Card, no credit, rebate, discount, or refund will be issued.  Additionally, tax recovery charges, service fees, and other governmental or regulatory taxes and/or fees do not qualify for the Vacation Cash Card discount.  It is the consumer’s responsibility to pay these faxes and fees. 


19. How Do I Use the Value of Vacation Cash Card When Making a Reservation?
After you activate your card, you can click on the “Book Your Trip” link and search for your desired date and destination for your hotel stay. You are then provided the best prices for your desired stay. Once you have decided on your best itinerary, you may book your reservation. When you are ready to pay for your reservation, you will enter your name, email, and Vacation Cash Card Number that is provided during the payment process.  When you checkout you will be charged the full pre-discounted amount. You will receive your discount as a rebate sent to you in the form of a check in the mail within thirty (30) days of your booking. 

20. Are There Any Hooks, Restrictions, or Strings Attached?
No! There are no hidden fees.  There are no blackout dates.  The only restriction is what’s available when you want to travel.  After that, you can book at any hotel, and apply your Vacation Cash Card discount on any hotel featured in the Partner Network (as featured on this website).


21. Can I Get a New Vacation Cash Card If I Lose It?
No.  Unfortunately there is no way for Vacation Cash Card to redistribute or replace a card once it is lost. We advise that you put the card away in a safe place where you can find when you’re ready to book your vacation.

22. What If I Want to Change/Cancel My Reservation? Can I Get a Refund?
All travel bookings on the Vacation Cash Card website are final and non-refundable, so please don't complete your booking until you are sure of your plans.


23. If I Cancel or Change My Reservation, Can I Redeem Vacation Cash Card Discount Again?
No.  Unfortunately, your Vacation Cash Card can only be redeemed once. Since you can only book once, we recommend that you are absolutely positive that you can stay at the hotel for your trip before you book, in order to save yourself from potentially wasting the value of your discount reward.


24. What is the Member Experience Like?
We try very hard to make sure our member's experience is a great experience, each and every time. We’ve provided clear instructions on redemption, along with resources to help you understand the program and get the most of out it. If you’ve got a question, we’re glad to answer it. We’re glad to help however we can.

25. Is an Electronic PIN Just as Good as Printed Certificate?
Yes. Your Vacation Cash Card Activation Code may come as an electronic PIN or be printed on the back of a printed certificate.  Both are valid. 

26. What if My Code Doesn't Work?
Most times, it's just because it's not getting typed correctly. Double check that you're on the right page. Then double check to make sure you're typing in the correct reward code. If you've checked both of those, and are still receiving an error, then contact Customer Support. 

27. Are My Transactions Secure?
Yes.  Your transactions are powered and secured through the Partner Network. 

28. What Makes Vacation Cash Card Different?
1. We’re committed to an excellent customer experience.
2. We offer a service of real value to our customers.
3. An easy, informed, and user-friendly experience is our top priority.
4. We provide quality customer service.
5. We’ve developed our platform to make sure your information is safe.

29. Vacation Cash Card Activation Code is Not Working.
Here are some tips:
1. Double check that you are entering the correct number.  The most common problem is users entering the wrong code.  The code format is 123-4567890.
2. If it still does not work, feel free to contact Customer Support and we'll be glad to help.

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